Shipping:
Our Primary mode of Shipping is via FedEx Ground. An additional cost of $6.50 a bundle is added to shopping cart at check out.
All orders are processed within 24-48 hrs of purchase. All orders are shipped during regular business hours Mon-Friday (10:00AM-5:00PM CST) and Saturdays (8:00AM-12:00PM CST). Orders placed during federal holidays are shipped the following business day.
Return Policy
Indilocks.com offers a (3) day return or exchange policy on all items still in original packaging.
Exchanges: All Exchanges are subject to a 10% restocking fee plus the difference in cost of product being exchanged (if applicable.) We do not offer refunds on shipping charges. Goods must be unused, in original packaging and accompanied by original receipt.
Returns: All Returns are subject to a 20% restocking fee. We do not offer refunds on shipping charges. Goods must be unused, in original packaging and accompanied by original receipt.(The buyer has three days after receipt of package to ship back the hair and provide Indilocks.com with a tracking number.) Buyer is responsible for return shipping costs.
To obtain an exchange or refund you must first:
before sending back items for returns of exchange.